Ce999 believes gaming is entertainment. When it starts feeling like a burden rather than a pleasure, seeking help is not a sign of weakness — it is the smart thing to do. This page has all the tools and support information you need.
The free tools ce999 provides to help you stay in control of your gaming experience.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded — you are fully in control.
Decide in advance how long you'll play in one sitting. Once your time is up, ce999 will notify you automatically — making it easy to keep track of how long you've been playing.
If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time — giving you the space to clear your head.
If you need a longer break, you can opt for a full self-exclusion for either a fixed period or an indefinite one. This is a significant decision, and ce999 fully supports you in making it.
You can also set a maximum stake per single bet. Protect yourself from impulsive large bets and stay in control every session.
Reach out to the ce999 support team any time. Our support agents are specially trained in responsible gaming matters and will guide you in the right direction.
Gaming should be fun — and that is exactly what this page is here to ensure.
All tools listed on this page are available free of charge to every ce999 member. Asking for help is nothing to be ashamed of — it's a courageous decision.
Responsible gaming means keeping gaming where it belongs — in the entertainment column, not at the centre of your life. ce999 believes every member deserves an enjoyable gaming experience, and it's ce999's responsibility to make sure that experience stays within healthy boundaries.
Simply put, responsible gaming comes down to three things:
Hope to win when you play, but do not depend on it. Every game outcome on ce999 is random — accepting that is what keeps the experience enjoyable.
Problem gambling doesn't develop overnight. Certain patterns emerge gradually that signal gaming has crossed the line from entertainment into something more serious. If you notice any of the following signs in yourself or someone close to you, it's important to take them seriously.
Problem gambling can happen to anyone — it's a behavioural pattern, and it can be changed. Reaching out for help is the first and most important step.
Ask yourself the questions below. Honest answers will help you understand where you really stand.
If you have been selecting "Often" or "Regularly" for most answers, we recommend speaking with the ce999 support team — or start by using the tools below.
Setting limits on ce999 is straightforward. All options are available directly in your Account Settings — no need to contact support, you can do it all yourself.
Daily, weekly, and monthly limits can each be set independently.
Set a time limit for how long you play each day or each session.
Your session will automatically stop once you reach a set loss amount.
If you need a short break, pause your account for anywhere between 24 hours and 30 days.
Lowering a limit takes effect immediately. Requests to raise or remove a limit are subject to a 24–48 hour waiting period — this delay is intentional, to prevent decisions made in the heat of the moment.
Self-exclusion is ce999's most powerful responsible gaming tool. When limits alone do not feel like enough, this is the right step. During self-exclusion, logging in, making deposits, and playing any game will be completely blocked.
Your account will be fully locked, all marketing messages will stop, and ce999 will not reach out to you before your self-exclusion period ends. If you contact support directly, ce999 can arrange additional assistance.
Sometimes it's easier to spot a problem in someone else than in yourself. If a family member or close friend is struggling with their gaming, being there for them and pointing them toward the right help can make a real difference.
Contacting the ce999 support team will get you more detailed guidance on this. You can also seek help anonymously.
To keep enjoying gaming at ce999 for the long term, follow a few simple habits.
Ce999 doesn't offer responsible gaming tools just to tick a regulatory box. It comes from a genuine belief — a platform that puts its members' wellbeing first is better for everyone in the long run.
Ce999 is one of the first platforms in Bangladesh's online gaming industry to offer a responsible gaming section in Bengali, so members can read and understand it in their own language. This is not a coincidence — it is a deliberate part of how ce999 was designed.
Every member of our support team has received specialist training in responsible gaming. When someone reaches out for help, they guide you toward solutions — without any judgement.
Ce999 commits to never sending bonus offers or promotional messages to members who have self-excluded. Members in a cooling-off period will not be prompted to increase their limits. These are written into policy, but for ce999 they go beyond rules — they are an ethical responsibility.
Start a live chat on ce999 at any time by typing "Responsible Gaming Support". A specially trained agent will be there to talk with you.
No matter how small the issue, the ce999 team is ready to listen.
The fastest option. Once logged in to ce999, click the chat icon at the bottom of the screen.
If you'd like to explain in more detail, feel free to write to us by email. We typically respond within 24 hours.
There is a dedicated team exclusively for Responsible Gaming queries. Type "RG Support" in the chat and you will be connected to them directly.
Answers to members' common questions about promotions and free spins.
Now that you know all the responsible gaming tools available, register and set your limits from the very start to keep your entertainment in healthy balance.
18+ only. Play responsibly.